We are only a phone call or email away from fixing your network hiccups. Whether your network print queue is clogged or you’ve lost access to a mapped drive, we will work with you to quickly resolve the incident. You can email us to add a new user to your network or call to promptly adjust someone’s file permissions. We will log into your server remotely and make the change.

If the issue is more complex, we will schedule a time with you to provide assistance on-site. Under critical circumstances we may need to provide a temporary solution to keep your business operational while we take the server back to our repair center for advanced diagnostics, data recovery and service. 24x7x365 emergency assistance is available should you need help after normal business hours.

We maintain detailed records for every computer & server under our care. From hardware specifications and Microsoft license codes to specific details of each incident reported, we will bar code each asset, track its information in our database and provide you with detailed reports upon request.

We are routinely administering your server and proactively managing disk space, memory utilization, and updates to ensure optimum performance. During this process we will also verify that on-site data backups are running, antivirus is updated and the key functionality of each server is working properly.

Securing access to your company’s data is a major priority. We will work with you to ensure proper file permissions are set, remote & VPN access is configured properly and that adequate intrusion protection is in place. We will also provide preventive maintenance to ensure your network is free from viruses, spyware and malicious software.

Properly administering your email can be a tedious and time consuming process. Let us assume the burden and ensure your company’s collaborative communications tools are working optimally. We will manage all aspects of your email, global contacts, shared calendar and public folders while also providing industry leading SPAM protection. Additionally, we manage and maintain the integrity of your database applications by working with your vendor’s technical support to resolve specific problems.