Managed IT ServicesExecutive Assistant
Protecting Your Data

Server & Network Management
[Service Descriptions]


Tech-Knowledgy Services offers three plans to support your network infrastructure. We can simply be on-call for user administration and remote support or fully engaged as your complete network management resource 24x7x365. We will monitor your systems remotely, proactively alert you when problems arise, and schedule on-site repairs as needed. We can even help with your most critical applications by working with software support to manage the process through resolution. Contact us today for a free, no obligation, technical analysis.

SERVER & NETWORK MANAGEMENT
(Per Server / Multi-Server discounts available)

Priority Support
Troubleshooting & Support Support by Phone
Troubleshooting & Support by Email
Troubleshooting & Support by Remote Control (TK Helpdesk)
Off-Site Support (in our office)
On-Site Support
Emergency 24x7x365 Support
Tracking
Detailed Asset Tracking
Detailed Case Tracking
Detailed License Tracking
Management & Maintenance
Data Backup Management
Microsoft Patch Management
Event Log & Drive Space Monitoring
Routine Maintenance
Security
User Account Administration
File Sharing Permission Administration
Firewall & Router
Virus Definition & Prevention
VPN & Remote Desktop
Application Support
Microsoft Exchange
Major Databases & Critical Applications
PDA & SmartPhone Configuration and Support
$99 Hourly Rate, 1 Hour Minimum
Hybrid Maintenance Agreement (40/20 Option)
$143 40% contract / 20% hourly discount
Non-Contract or Project Work
$179 Hourly Rate, 1 Hour Minimum
Non-Contract, Emergency, After Hours, (24x7x365) Rate
$225 Flat Fee + Hourly Rate

Executive AssistantExecutive Assistant