When technical problems arise you will love the fast response and personable service from Team TK. We strive to earn your business every day. In many cases we can troubleshoot with you over the phone, email step-by-step instructions or even take over temporary control of your computer remotely to see what you are describing and to make changes as you watch.

If the issue is more complex, we will schedule a time that is convenient for you to provide assistance on-site. Under critical circumstances we may need to take the computer back to our repair center for advanced diagnostics, data recovery and service.

For computers protected under our executive service agreement, we offer 24x7x365 emergency assistance. Should you need help after hours you will have access to an on-call technician.

We maintain detailed records for every computer & server under our care. From hardware specifications and Microsoft license codes to specific details of each incident reported, we will bar code each asset, track its information in our database and provide you with detailed reports upon request

We understand the frustration of waiting for your computer to execute even the simplest tasks. That’s why we have created our TK Signature Cleanup which will optimize every computer in your office to perform at its best.

We will remove all temporary, cached or unnecessary files, make adjustments to the windows startup options, modify settings for known resource dominant applications, install patches, updates, and much more.

We will also ensure your computer is free from viruses, spy ware and other malicious files before recommending TK tested preventive solutions.

If your Windows Operating System or Microsoft Office application isn’t working properly, we will repair the problem quickly and attempt to prevent recurrences. We can also help teach you the fundamentals of how to create spreadsheets, templates and presentations to enhance your productivity.

In addition to supporting your computer, we will install & configure any common peripheral such as a printer, scanner, or USB device. When necessary, we will contact the manufacturer for resolution if a diagnosed hardware failure is under warranty.