Tech-Knowledgy Services was founded in January 2002 with the purpose of becoming an industry leader for outsourced technical support. Our primary focus has always been to provide amazing customer service, efficient resolutions to problems and fixed-cost pricing. We believe that success lies in listening to our clients suggestions, learning from our mistakes, and evolving our process to become the beacon of “best practice”.

Tech-Knowledgy Services strives to build long-term, professional relationships with our clients. We want to learn your business, understand your daily routine and get to know your priorities so we can make them our own. Our goal is to be more than just your outsourced technical support solution. We want to become your trusted resource for all technical decisions. We can help you determine which products and services are right for your specific needs and provide valuable insight from our years of experience.

Our business model is designed to minimize operating costs so we can invest more into our staff and the resources they need. Although headquartered in Lansdowne Virginia, one of our most revolutionary decisions was to completely virtualize our office and use cloud-computing solutions to allow our team to work from anywhere. Our very successful marketing strategy revolves around word-of-mouth referrals which ensure we never grow too big, too fast and can focus our attention on taking care of our clients instead of looking for new ones.

The most important measure of any service provider is communication & responsiveness. We make it exceptionally easy to request help, report a problem and even manage open issues. During normal business hours you can call us, email us, live web chat with us, skype with us or post your request on our Facebook wall. If you are a client under contract, you will also have exclusive access to our TK Helpdesk portal to open, view and manage help requests and our after-hours pager for emergencies.